The following conditions of payment and delivery are possible:
- Payment with credit card when ordering online
- You can pay by cash to the courier or online with a card Visa/Mastercard
- Cash on hand
- The delivery is carried out at the western region of Russia. The sum of the delivery is 2000 roubles. This price is caused by the fact that the paintings can be located in different cities. We cooperate with the following logistics companies: Baltic courier, DHL, TNT. Delivery time is up to 4 days
- The possibility of delivery to other Russian regions please specify by phone +7 (495) 720-96-90
- Delivery cost is non-refundable
In each case the possibility of a return is considered individually. If you are not completely satisfied with a received work of art be sure to inform us and we will try to solve this problem.
Under Russian legislation you have the right to refuse from a work or return it before the transfer or within 7 days after receipt. Under that the work shall be fully intact and you shall have on hands the documents confirming the purchase. Under complying with these conditions we shall within 10 days refund you with money in cash or transfer them to the specified account.
Please note the costs of delivery are not refundable.
If you want to return a purchased painting, send an email to: email@example.com and specify “Return” in the subject line.
When receiving a work carefully inspect it for defects. If everything is in order, sign and hand over to the courier a document acknowledging the receipt of the work and its integrity.
If during the inspection any defects have been revealed, we shall as soon as possible in the term not exceeding 10 days replace the work. If replacement is not possible, we shall refund.
In case if having received a work, you are disappointed with it or you do not like it, please let us know about it. We shall try to solve this problem and make your experience with an order of paintings as pleasant as possible.
For consultations please call our specialist on the following number +7(495) 720-96-90 or fill in below form and one of our specialists will contact you within shortly
We cooperate with such companies as DHL, UPS, Baltic courier. They proved to be as reliable executives and partners. Trusting them to deliver the goods, we can be sure about the proper condition of pictures, photos, sculptures.
Online payments are made through ROBOKASSA system. Having started its work in 2003, ROBOKASSA proved to be a highly-reliable service of payment acceptance. Clients of this system are more than 10 000 companies, including major Russian companies, companies of small and medium business, public organizations, and foreign companies. Payment acceptance is made via secure connection. OKEAN BANK (CJSC) has been certified has been certified for compliance with the standard PCI DSS. This certificate confirms that technologies we apply, regulating the safety of card holders, meet the most stringent requirements.
Making payment you can easily get your money back, if you don’t like the work you have purchased.